Bachelor's Thesis

Description
UX design for booking seats in study spaces.
Year
2023
University
Berlin University of Applied Sciences and Technology
For my bachelor's thesis, I designed and evaluated a prototype for booking seats in study spaces. The prototype enables students at the Berlin University to reserve suitable seats in often crowded rooms and use their study time more effectively. The seat-booking portal is a web-based application designed to manage and optimize study space occupancy efficiently. Through the portal, students can view available seats in real time and book them for specific time slots.
"Many study spaces fill up quickly. Only with a clear real-time overview can students reliably plan their study sessions."
Student feedback, research phase

Target Group

The portal's primary target group is students at the Berlin University with different needs: individual study in quiet environments, group work with suitable team spaces, and preferences for specific learning settings such as computer workstations or specialized library areas.
User 01
Individual Study

Needs a quiet seat with clear availability. Wants to book quickly without long searching. Uses the portal spontaneously between lectures.

User 02
Group Work

Looks for suitable team areas for collaborative projects. Needs transparent time slots for all members. Usually plans bookings several days in advance.

User 03
Specialized Needs

Prefers specific learning environments such as computer workstations. Needs a clear room overview with filters. Expects reliable and accessible use.


Features

Feature 01
Clear Navigation

The portal uses a clear structure with direct access to rooms, time slots, and actions. Students can orient themselves quickly and reach key functions without detours.

Feature 02
Fast Booking Flow

Search, selection, and confirmation are reduced to a few steps. Real-time availability supports quick decisions and helps prevent double bookings.

Feature 03
Reduced Complexity

A focused room overview and simple status cues lower cognitive load. Students can compare options faster and choose a suitable seat with confidence.


Reflection

What Worked Well

The core idea of the booking portal was quickly understood. In particular, the simple reservation process performed well in tests. This created a low barrier to entering the flow.

Key Learning

Clear structure and fewer decisions per step made the biggest difference. Lower complexity directly improved usability. In future projects, I would prioritize this even earlier.

What I Would Improve

As a next step, I would test more real-world usage scenarios. Accessibility and long-term booking behavior especially need deeper validation. This would make the concept more robust over time.

Let's create something great. Together